Concerns have been raised over whether a Glasgow music festival will go ahead after organisers failed to refund ticket-holders by an agreed date.

Bosses at Electric Fields Festival, which will this year be moved to SWG3 after previously being held in Dumfries and Galloway, had assured punters that refunds would be processed on Tuesday, April 30.

But ten days later refunds have still not been handed out, with some festival-goers reporting payments still being taken by the festival after a refund had been requested.

Jennifer Jones, a regular at the previous site at Drumlanrig Castle, says she was charged £50 by the festival as part of a payment scheme a week after asking for her money back.

She said: “Last year was cracking, and I bought tickets on a payment plan when we got back. It feels like it won't go ahead. I've got a really bad vibe.

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"I've been paying these up, and it is a lot of money. They took a payment out at the end of April after I had asked for a refund.

"I was one of the first people to respond on social media. At first they kept responding but then they unfollowed me on Twitter.

"You wonder if it will go ahead now. Ticket sales won't be good and they have already booked bands, who might not want to play if people haven't been given refunds."

On April 16, organisers revealed, due to “rising costs of producing outdoor camping festivals”, they would be moving to the urban venue in Glasgow for July 2019, following a change of date from September in previous years.

This led to a flurry of complaints and requests for refunds, with the festival initially claiming that only partial refunds would be granted. They quickly corrected this to say that full refunds would also be offered.

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On April 19, an email was sent to ticket-holders saying that refunds were being organised “as quickly as possible”, before they communicated, on April 26, that refunds would start to be processed from April 30.

As of May 9, no refunds have been handed out to customers.

As a result, questions are now being asked about whether those who have paid will get their money back, and whether the festival will go ahead at all.

Glasgow man Ewan Sanderson is one of those who has been left out of pocket, having also shelled out £280 for non-refundable accommodation near to the originally advertised venue.

He called organisers “incompetent charlatans”, adding: “Moving from a beautiful country park to a concrete shed and tarmac carpark and expecting loyal customers to follow suit is naive in the extreme.”

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In response to criticism, have said they are "not at all" worried about it going and that all payment refunds are "in the works" at the moment.

They say "marketing will ramp up again in the coming weeks" as the focus is on providing refunds, which were reported to be starting immediately.