EE has been hit by a service outage across the UK, with customers reporting they are unable to make or receive phone calls.
The telecoms firm has responded to complaints on its Twitter account by telling users it was aware of the problem.
Hi everyone, we’re aware some customers are reporting problems when trying to make calls. We’re working to fix this as quickly as possible.
— EE (@EE) October 10, 2017
Users across the country have reported being unable to make or receive phone calls to some numbers from their mobile phones.
“Some customers are reporting problems when trying to make calls. We’re working to fix this as quickly as possible,” the company said on Twitter.
“All data and messaging services are working as normal. We apologise for any inconvenience caused.”
The firm has not commented further on the problem, though some users have reported being unable to reach non-EE numbers and landlines.
Many customers had taken to social media to complain of issues with network service.
I can't seem to do any work today as I'm unable to make phone calls. Come on @EE pull your finger out and get the problem fixed. #EEDown
— Leon (@RedChilli_) October 10, 2017
Anyone else having problems with @ee
— Jason Marco (@chucklescabbie) October 10, 2017
.@EE I can't seem to make outgoing calls or ring your customer service from my landline – is service down? Any estimates on how long?
— Steph Plowright (@SWArm20) October 10, 2017
How long is my network going to be down for @EE can't make calls or receive them ???? #anychance
— Grant Trevis (@Trev_WWFC) October 10, 2017
“I can’t seem to make outgoing calls or ring your customer service from my landline – is service down? Any estimates on how long?”, Twitter user Steph Plowright said.
According to network status monitoring website Down Detector, EE’s network has been experiencing problems since early Tuesday morning, with some claiming their fixed internet connection had also been affected.
More than 2,500 people have commented on Down Detector’s EE page, reporting issues with the network.
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